Refund & Cancellation Policy – Excellent Blinds and Curtains Trading LLC

At Excellent Blinds and Curtains Trading LLC, customer satisfaction is our top priority. This Refund & Cancellation Policy explains the terms under which cancellations, refunds, and order modifications are handled for our products and services.

By placing an order or booking our services, you agree to this policy.

Order Confirmation

All orders are confirmed only after:
- Site visit & measurements
- Design, material, and color approval
- Advance payment (if applicable)
Once confirmed, the order moves into processing or custom manufacturing.

Cancellation Policy

Before Order Confirmation

Orders can be canceled without penalty before final confirmation.
Cancellation requests must be sent in writing via email or WhatsApp.

After Order Confirmation

Custom-made products (curtains, blinds, wallpapers, upholstery, shutters) cannot be canceled
If manufacturing has started, cancellation will not be accepted
Installation bookings once scheduled cannot be canceled on the same day

Refund Policy

Non-Refundable Items

The following are non-refundable:

Custom-manufactured curtains & blinds
Wallpapers cut as per measurements
Upholstery and flooring materials once opened
Installation & site visit charges
Advance payments for confirmed orders

Refundable Cases (If Applicable)

Refunds may be considered only if:

The service was not delivered due to company fault
Incorrect product delivered (verified by our team)
Order canceled before manufacturing starts

Approved refunds will be processed within 7–14 working days.

Payment Refund Method

Refunds will be issued using the original payment method
Bank processing time may vary depending on financial institutions
Cash refunds are not applicable unless stated otherwise

Product Variations Disclaimer

Minor color, texture, or shade variations may occur due to lighting, fabric type, or screen display
Such variations are not considered defects and do not qualify for refunds

Installation & Service Issues

Any issue must be reported within 24 hours of installation
Complaints after this period may not be eligible for resolution
We reserve the right to inspect and verify claims before approval

Force Majeure

We are not responsible for delays or cancellations caused by events beyond our control, including but not limited to:

Natural disasters
Material shortages
Government regulations
Supplier delays

No refunds will be issued in such cases.

Policy Updates

Excellent Blinds and Curtains Trading LLC reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.

Continued use of our services implies acceptance of the latest policy.

Contact Us

For refund or cancellation requests, please contact us:

📧 Email: info@excellentblindsandcurtains.com
📍 Service Area: United Arab Emirates

✅ Last Updated: 2026

Excellent Blinds and Curtains Trading LLC